Question 1

What is a loan management system?

Accepted Answer

A loan management system is software that helps credit providers manage the full loan lifecycle – from borrower onboarding and online applications through affordability checks, approval, contract signing, repayments, collections, and compliance reporting. Neurowave combines a staff dashboard and borrower portal in one platform built for South African lenders.

Question 2

Can borrowers apply for loans online with Neurowave?

Accepted Answer

Yes. Borrowers can apply for a loan online through the Neurowave borrower portal. Applications are subject to responsible lending checks, document verification, and NCA affordability assessment. Approval is not guaranteed and depends on your individual circumstances.

Question 3

Is Neurowave built for South African credit providers?

Accepted Answer

Yes. Neurowave is designed for South African lenders, microfinance businesses, and NCR registered credit providers. Workflows support responsible lending, affordability assessment, debit orders, DebiCheck, and compliance evidence aligned with the National Credit Act.

Question 4

What documents are required to apply for a loan?

Accepted Answer

Typical documents include a valid South African ID, recent payslip, three months bank statements, and proof of residence. Additional documents may be requested depending on your application and the credit provider's policy.

Question 5

Does Neurowave support DebiCheck?

Accepted Answer

Yes. Neurowave supports DebiCheck for authenticated debit order mandates, helping credit providers manage repayments securely and reduce disputed collections. DebiCheck integration is part of the platform's repayment and collections workflows.

Question 6

Can Neurowave help with collections?

Accepted Answer

Yes. Neurowave includes collections management tools for arrears tracking, repayment reminders, DebiCheck debit order management, and structured follow-up workflows – helping staff manage overdue accounts while maintaining responsible lending standards.

Question 7

Does Neurowave include a borrower portal?

Accepted Answer

Yes. The Neurowave borrower portal lets customers apply for loans online, upload documents, track application status, view balances, and manage repayments from any device.

Question 8

Is Neurowave suitable for microfinance lenders?

Accepted Answer

Yes. Neurowave is well suited to microfinance lenders and smaller credit providers who need a modern loan management system without enterprise complexity – including origination, portfolio tracking, and compliance workflows.

Question 9

How does Neurowave support responsible lending?

Accepted Answer

Neurowave embeds affordability assessment, document verification, audit trails, and NCA-aligned workflows so credit providers can assess whether a loan is suitable before approval. We do not promote guaranteed approval or instant loans without proper assessment.

Question 10

Can Neurowave manage repayments and arrears?

Accepted Answer

Yes. Neurowave tracks scheduled repayments, debit order status, arrears, and collection activity in one dashboard – giving staff and borrowers clear visibility over account performance.

Frequently Asked Questions

Common questions about Neurowave

Explore our platform

Ready to get started?